Shipping Q's

How fast do you take to ship my order?

Most orders placed before 1pm PST ship the same day (Monday-Friday). 

Most orders are shipped same day

Shipments are sent with first by EMS

What happens if my order doesn't arrive?

No worries! We offer Route shipping insurance at checkout that covers your order in case it gets lost, stolen, or damaged during delivery. If you need to file a claim you can do so here and a Route agent will get back to you to replace or refund your order.

Orders with shipping insurance are fully covered during delivery

Get a replacement or a refund if your package gets lost, stolen, or damaged


Are your shipping mailers discreet?

Our mailers are discreet and contain no mention of CBD, hemp, or other identifying factors. Just our company name and your shipping info.

Discreet mailers

Orders ship in bubble mailers or boxes depending on the size

How much does shipping cost?

We offer free shipping on all orders. The amount we declare to the customs is also tax-free.

Additional shipping insurance available at checkout

All countries are the same tax free and free shipping

Do you ship internationally?
Yes, we ship to any country internationally, as long as your country has Post Express

We aim to dispatch all orders within 2 working days. Please note orders received after 1pm will not be processed until the next working day.
There is a dedicated team working hard to prepare and ship online orders as fast as it is possible. Enhanced hygiene process and adjusted staffing hours have been implemented, but as a consequence our usual speedy delivery service may run at a slightly slower pace. We are working hard to get your orders delivered within a usual time frame.The delivery may now take up to 7-15 days including courier. That said, we are happy to offer free  on all orders  .  Additionally, we are working closely with our delivery service providers to ensure safe contactless doorstep delivery of your orders’.  

All goods are sent by China Post tracked post. If you would like your order to be sent by courier, please contact for prices.

Please contact if there are no shipping options available for your country.